Privacy Policy

Updated on October 11th, 2024

At Wave, your privacy is not just a box we check—it's something we are deeply committed to. We know how important your personal data is. When you use our mobile and web apps, we handle your data with the utmost care, ensuring that you are always in control.

Our Promise to You: Your Data, Your Control

We believe your data belongs to you. When you delete your recordings, transcriptions, or summaries, they are permanently removed from our servers. Our goal is to give you the most convenient service while keeping your privacy intact.

Information We Collect

  • User-Provided Information: When you sign up for Wave using Google or Apple, we collect your name, email address, and any purchase information processed via the iOS and Android App Stores.
  • Audio and Text Data: Audio recordings are uploaded to our server for transcription processing. Audio files are stored until you delete them from the app. This allows us to stream the audio to you from any device on which you use Wave.
  • Usage Data: We also gather data on how you interact with our app. This includes the features you use and the time you spend using the app. It helps us make the app better for you. We also run meta-analysis on your summaries to better understand Wave's most common use cases.

Our Technology Partners: Ensuring Secure, Seamless Experiences

Wave utilizes cutting-edge tools to deliver transcription and summarization services. Here's who we partner with:

  • Google Cloud: All data is stored securely using Google Cloud infrastructure, protected by Google's native encryption. This includes audio files, transcriptions, and text storage. Your data is always transferred securely using industry-leading practices.
  • OpenAI: We use OpenAI's language models to generate summaries from your transcripts. You can read more about OpenAI's privacy practices here.
  • AssemblyAI: Your audio is transcribed using AssemblyAI's state-of-the-art transcription services. For more details, visit their privacy policy here.
  • Twilio: Phone call recording is facilitated using Twilio's services. For more details, visit their privacy policy here.

SOC-2 Compliance: Our Commitment to Security

We take security very seriously. SOC-2 (Service Organization Control 2) is a rigorous auditing procedure that ensures service providers securely manage data to protect the interests of their organization and the privacy of their clients. Wave is working towards SOC-2 compliance in partnership with Vanta, and we expect to complete our audit by the end of Q4 2024. This certification will verify that our systems, processes, and controls meet the highest standards for security, availability, processing integrity, confidentiality, and privacy of customer data.

Google API Services User Data Policy Compliance

Our use and transfer of information received from Google APIs comply with Google's API Services User Data Policy, including the Limited Use requirements. For more information, you can review the Google API Services User Data Policy.

Security: Keeping Your Data Safe

We use best-in-class security measures to keep your data safe. All data is encrypted, whether it's being stored or transferred. We're constantly monitoring our systems to ensure that your information is protected from unauthorized access.

Updates to This Policy

We're always looking for ways to improve our privacy practices. If we make any changes to this policy, we'll notify you by updating this page and providing a new effective date. Be sure to check back from time to time to stay informed.

Contact Us

Have questions or concerns about your data privacy? We're here to help. You can reach us at privacy@wave.co for any inquiries.