Get in touch with Wave

The fastest route

For anything about your account, your recordings, or billing, open the chat in the Wave app or in the corner of this site. It reaches the same people as support@wave.co and arrives with your account context attached, which usually saves a round trip. Common questions are already answered in the help center.

By subject

Email works too. Pick whichever fits — misrouted mail gets forwarded, it just takes longer.

Product support — support@wave.co

Account, billing, recording, transcription, and sync questions. The fastest path is the in-app chat, which reaches the same inbox.

Developer and API support — support@wave.co

Wave Developer API, MCP server, CLI, webhooks, and token questions. Include the request id from the response header when reporting an API problem.

Teams and volume plans — support@wave.co

Team seats, centralized billing, and admin questions for Wave Teams.

Partnerships and integrations — partners@wave.co

Integration proposals, affiliate and channel partnerships, and co-marketing.

Privacy and data requests — privacy@wave.co

GDPR and CCPA requests, data export, and account deletion. Wave never trains AI models on customer recordings.

Security and vulnerability reports — security@wave.co

Responsible-disclosure reports and security questionnaires. Wave is SOC 2 Type 1 compliant for the Security criteria.

Legal — legal@wave.co

Terms of Service, contracts, trademark, and law-enforcement requests.

Company details

Wave is a product of Mohrer Associates LLC, founded in 2024 by Josh Mohrer and based in New York, NY, US. There is more on the company and how it operates on the about page, and the terms that govern the service are at /terms.

Wave is SOC 2 Type 1 compliant for the Security criteria and GDPR compliant. Recordings and transcripts belong to the person who made them, and are never used to train AI models. The full posture is documented on the security page, and the privacy policy covers what is collected and how to have it deleted.

Building on Wave

If you are integrating with the Wave API, connecting an agent over MCP, or scripting the CLI, start at the developer portal — it has the quickstart, the token flow, and the OpenAPI specification. Questions that the docs do not answer go to support@wave.co.

Elsewhere

Wave posts on x.com/waveappai, instagram.com/waveappai, tiktok.com/@waveappai, linkedin.com/company/waveapp-ai, youtube.com/@wavedotco. Feature requests are best filed on the feedback board, where you can see what is already planned.