The Meeting Recorder Built for Customer Success

Capture every onboarding call, QBR, and renewal conversation. Wave gives customer success managers accurate transcripts and AI summaries so you can focus on building relationships — not writing notes.

The problems you know too well

QBR Prep Takes Too Long

Pulling together a quarterly review means digging through months of call notes. Wave's searchable library puts everything at your fingertips.

Action Items Get Lost Between Calls

With dozens of accounts, tracking every commitment from every call is impossible manually. Wave surfaces action items automatically.

Renewals Slip When You Can't Reference the Value You've Delivered

Wave's searchable transcript archive helps you build a clear picture of every win, issue, and improvement for each account.

Features

Everything you need to capture every conversation

Automatic Call Transcription

Every customer call transcribed with speaker labels — phone, Zoom, or in-person, all in one searchable library.

AI-Powered Call Summaries

Get structured summaries with customer feedback, action items, and commitments automatically extracted from each call.

Complete Account History

Search across every call with a specific account to build the full picture before a QBR or renewal.

Phone & Video Call Recording

Record customer calls on iPhone and Android, and video calls via the desktop app and Chrome extension.

Share Recaps with Customers

Export call summaries to send to customers post-meeting — reinforcing commitments and showing you're on top of their account.

SOC 2 Compliant

Customer data encrypted at rest and in transit. Wave never uses your content to train AI models.

Perfect for

Customer onboarding callsQuarterly business reviewsRenewal and upsell conversationsSupport escalation callsHealth check-in meetingsExecutive business reviews
FAQs

Common questions

Never miss a customer commitment — try Wave free.

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Wave. Catch every word